eCommerce, Security & Refunds Policy

Refunds & Security Policy

Renee Chanelle’s eCommerce and Security Policy

All charges are in $AU dollars. There may or may not be an additional charge applied by your financial institution if other currencies are used.

Check or consult your financial institution for current exchange rates.

Renee Chanelle uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

– Payments are fully automated with an immediate response.

– Your complete credit card number cannot be viewed by Renee Chanelle or any outside party.

– All transactions are performed under 128 Bit SSL Certificate.

– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

– eWAY is an authorised third party processor for all the major Australian banks.

– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Renee Chanelle

For more information about eWAY and online credit card payments, please visit

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to contact you within 2 working days if you have purchased consulting services to arrange a scheduled time that suits you.

If you have purchased a downloadable item and it has not been delivered, (OR) there is any problem with your account, please contact us at [email protected]

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we provide a no questions asked 30 day money-back guarantee from the time you signup for your consulting services program. Feedback will be requested but there’s no obligation within the first 30 days.

If at any stage you wish to cancel your consultancy services you must advise Renee Chanelle via email and allow a minimum of 7 days for any scheduled payments to be stopped.

Please email us at [email protected]  within that time if you are not satisfied with your purchase so that we can attempt to resolve any problems.

When this refund policy does not apply:

  • for consultancy services already provided.
  • If the complaint relates to clients who have not followed advice provided and have not done the work advised. Results are dependent on client input & action. The quality of information provided to the consultant is imperative to the process.
  • Downloadable information products are not refundable, however, please get in touch via email & advise of your concerns. A consultation may be provided free of charge to assist you with any concerns; this is completely at the discretion of Renee Chanelle and is not a guaranteed outcome of any complaints.
  • Services already provided are non-refundable.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit the eWay website at

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